|
NEW POSITION
- Sr. People Development
Coordinator - Norwalk,
CT Area
The Sr. People
Development Coordinator
will be responsible for
supporting the Learning
& Development and
Performance/Talent
Management program
initiatives
Experience
requirements:
Required qualifications
include: 7 + years
experience working in a
senior
coordinator/administrator
role planning and
organizing large
training programs or
events.
Preferred qualifications
include: Previous
experience working with
a Learning Management
System (LMS) or other
event management system.
Education
requirements:
Associate’s degree from
an accredited
college/university
Skill requirements:
Strong (intermediate)
desktop computer skills
in MS Office products
Additional
Information
Salary: $40-45K
Position Type: Full Time
Interested in this
position?
Send us your resume
and fill out an an
online application.
NEW POSITION –
Assistant Manager -
Shelton, CT
DESCRIPTION:
We are looking for an
Assistant Manager of
Customer Service for our
client’s call center in
Shelton. The hours are
2:30 – 11:00 p.m. Monday
through Friday.
The Assistant Manager’s
primary function is to
lead, motivate, coach
and develop Supervisors
and Customer Service
Representatives, as a
team and as individuals,
to provide members and
clients with high
quality interactions in
a fast paced, customer
focused environment
while meeting Company
quality, productivity
and service level
standards.
Responsibilities:
• Actively lead,
motivate, coach and
develop Supervisors and
empower them to
effectively manage their
customer service
representatives
• Provide guidance and
coaching to Supervisors
to insure issues and
processes are managed
effectively,
objectively, fairly,
timely and accurately in
accordance with Company
and HR policies and
practices
• Responsible for
meeting Company targets
for phone and email
service levels and
recommend staffing needs
• Managing the team to
achieve and exceed
Company service quality
standards
• Recommend and
implement process
improvements to ensure
Customer Service is
operating efficiently
and cost effectively
• Resolve and manage
escalated client and
member issues in an
accurate and timely
manner
• Actively manage and
resolve floor issues as
they arise on a timely
basis, communicating
escalated issues or
trends to the Management
Team as appropriate
• Assist HR in
recruiting and hiring
Supervisors, and other
Customer Service
personnel
• Communicate
effectively with other
Company departments and
outside vendors, e.g.
QA, Sales, Account
Management, Marketing,
IT in order to
understand client and
customer programs and
recommend and implement
customer service
improvements
• Promote teamwork and
work well with other
department Managers to
effectively manage the
center, especially when
call center management
is not available.
• Complete assignments
as requested by
Management, accurately
and on a timely basis
• Must be flexible with
schedule - looking for
someone to cover
afternoon and evening
hours
EDUCATION and
EXPERIENCE
• Minimum 5-7 years
experience as a manager
in a high volume call
center environment.
Previous Management
experienced required.
• Outstanding leadership
skills, particularly in
the areas of motivating
and coaching a staff to
excel
• Demonstrated success
in effectively and
independently managing
personnel issues,
including providing
sound guidance to
Supervisors on these
issues
• Excellent
interpersonal,
organizational and
problem solving
abilities; must be able
to multitask extremely
well
• Excellent oral and
written communication
skills
• Results oriented team
player with a strong
customer service focus
• PC and internet
proficiency
• BA/BS degree preferred
Additional
Information
Salary:
$70,000.00 to $75,000.00
Position Type:
Full Time
Interested in this
position?
Send us your resume
and fill out an an
online application.
|
